Shipping Policy

At Mallewear.com, we are committed to delivering the products you purchase in excellent condition and as quickly as possible. Our goal is to ensure you receive your order without delay and with the utmost care. Please review our shipping policy below for important information about how we handle shipping and delivery.

Shipping Charges

Shipping charges are applicable to all online orders, and these charges may vary depending on the delivery location. Please note that the shipping charges are calculated during checkout.

  • Within India: Shipping is free of charge.
  • International Orders: Shipping charges will be calculated based on the destination and size/weight of the order.

Shipping Address

The shipping address you provide is the location where your order will be delivered. To ensure timely and accurate delivery, please ensure that the address is complete and includes the correct PIN code.

  • Important: Mallewear.com will not be responsible for postal delays or failures caused by an incomplete or incorrect address.

Order Processing and Delivery Time

  • Order Processing Time: Most orders are processed within 48-72 hours from the time they are placed.
  • Delivery Time:
    • Within India: Estimated delivery time is between 15-20 working days.
    • International Orders: Delivery time may vary but is typically within 15-20 working days, depending on the accessibility of your location and the efficiency of the local postal service.

In some areas, delivery may take longer due to logistical constraints or remote locations.

Order Cancellations

  • Once an order has been placed, cancellations will not be entertained.
  • Shipping Charges: Shipping fees are non-refundable once an order is placed, even if you decide to cancel.

Delays

  • The shipping time mentioned on our website for each product is indicative and approximate. Occasionally, due to circumstances beyond our control, such as weather, natural disasters, or logistical issues, delays may occur.
  • Important: No refunds, returns, exchanges, or replacements will be accepted for delays that occur due to reasons beyond our control.

Packaging

All products are carefully packed to ensure they reach you in perfect condition:

  • Initial Packaging: Products are first packed in a protective  wrap.
  • Final Packaging: Items are then placed in Mallewear's customized safe packaging before being handed over to the courier for delivery.

Customs, Taxes, and Import Duties

  • GST / Custom Taxes and Import Duties: These charges are not within our control. International customers are responsible for any customs, taxes, or import duties levied by their country of residence.
  • Mallewear.com has no control over these charges and cannot predict when or where they may apply, as policies vary widely from country to country.
  • Note: The courier company may charge additional service fees above the custom duties, which will be case-dependent and are also the responsibility of the customer.

COD (Cash on Delivery) Orders

  • Mallewear.com reserves the right to cancel COD orders as per its internal policies.
  • Wrong Address: If a product is lost or undelivered due to an incorrect address provided by the customer, Mallewear.com is not liable to process a refund until the product is returned in satisfactory condition.

 

  • What is the discount for first-time customers?
    First-time customers can use the coupon code NEW10 to get 10% off their first order.
  • How do I use a discount coupon?
    During checkout, simply enter the coupon code in the “Apply Coupon” box and click “Apply”.
  • How do I apply a spinwheel coupon?
    If you received a spinwheel coupon, enter the code in the "Apply Coupon" field at checkout to redeem your discount.
  • Is there a discount for bulk purchases?
    Yes, bulk purchase discounts are available. Please contact our support team for details on bulk orders.
  • How do I know if my coupon is valid?
    You can verify the validity of your coupon by checking the terms and conditions on the coupon page. If you encounter any issues, contact our customer service.
  • Where can I find the latest offers?
    Check our homepage for ongoing promotions and special offers. You can also sign up for our newsletter for exclusive deals.
  • I tried to apply my coupon but didn’t get a discount. What should I do?
    Ensure that the coupon is valid and the conditions are met. If issues persist, reach out to customer support for assistance.
  • How can I stay updated about new offers?
    Subscribe to our newsletter or follow us on social media to get updates on the latest offers and promotions.
  • Are there any other first-time customer offers?
    Yes, apart from NEW10, keep an eye on our website for other promotions for first-time shoppers.
  • How can I contact customer support if I need help?
    You can contact our customer support team via email at support@mallewear.com or through the "Contact Us" page on our website.

Cash on Delivery (COD), Return & Re

  • Is Cash on Delivery (COD) available?
    Yes, we offer COD for specific locations. You can choose COD during checkout if it’s available for your area.
  • How does Cash on Delivery (COD) work?
    Choose COD as your payment method during checkout. Pay the delivery agent in cash when your order arrives.
  • Can I pay by card upon delivery?
    Most COD deliveries are cash-only, but please confirm with the delivery agent if card payment is possible.
  • What is the refund policy for COD orders?
    Refunds for COD orders will be processed after the returned item is received. It will be credited to your original payment method within 2-5 business days.
  • How long does it take to get a refund for a COD return?
    Refunds for COD orders will typically be processed within 2-5 business days after the items are returned.
  • Can I change the refund mode for COD returns?
    Refunds are issued to the original payment method used. Changing the refund mode is not possible.
  • Will I get a full refund for my COD return?
    Yes, you will receive a full refund, excluding shipping charges unless there was an error in processing your order.

  • Do you offer Express Shipping?
    Yes, we offer express shipping for an additional fee. Delivery time depends on your location and pincode.
  • How can I get my order faster?
    Opt for express shipping during checkout for faster delivery. Additional charges apply.
  • Can I get my order in 2 days?
    If express shipping is available for your location, we can deliver your order in as little as 2 days.
  • Do you deliver everywhere in India?
    Yes, we deliver across all states in India. Standard shipping takes 3-7 business days.
  • How much will shipping cost me?
    Domestic shipping is free for orders within India. For international orders, shipping costs are calculated based on destination.
  • Do you offer international shipping?
    Yes, we offer international shipping. Delivery usually takes 10-15 business days, with shipping fees determined by the destination.
  • Will I be charged extra for express shipping?
    Yes, express shipping incurs additional charges, which will be calculated during checkout based on your location.
  • How do I know when my order will be delivered?
    You will receive a tracking number once your order is shipped, and you can track its progress via the courier’s website.

  • What is your return and exchange policy?
    We accept returns within 15 days of delivery, as long as the items are in their original condition. Customized products are not eligible for returns.
  • How do I start a return or exchange?
    You can initiate a return or exchange through the Returns section on our website or by contacting customer support.
  • Which products are not eligible for return?
    Customized products and sale items are not eligible for return or exchange.
  • Can I exchange my product if it doesn’t fit?
    Yes, if the size doesn’t fit, you can exchange it by contacting customer support.
  • How long will it take to process my return?
    Once we receive the returned items, it will take 5-7 business days to process the refund or exchange.

  • What payment methods do you accept?
    We accept payments via credit/debit card, Paytm, Google Pay, UPI, Netbanking, and COD.
  • Can I pay with my credit card?
    Yes, we accept all major credit cards.
  • Can I pay using Paytm or Google Pay?
    Yes, both Paytm and Google Pay are accepted as payment methods.
  • Can I pay with UPI or Netbanking?
    Yes, we accept UPI payments and Netbanking as well.
  • What if my payment fails?
    Please check your card details and ensure there are sufficient funds. If the issue persists, try using another payment method or contact your bank for assistance.

  • I didn’t get a confirmation email.
    Please check your spam folder. If you still don’t see the confirmation, contact our customer support team.
  • Can I receive my order urgently?
    You can select express shipping during checkout for faster delivery.
  • How can I track my order?
    You will receive a tracking number via email once your order has been shipped. Use this to track your order online.

  • How can I collaborate with Mallewear.com?
    We love working with influencers and businesses! Reach out to us at collaborations@mallewear.com or contact customer support with your details for collaboration inquiries.
  • What are your criteria for collaboration?
    We look for creative partners who align with our brand values and style. For more details, email us at collaborations@mallewear.com.

  • Do you restock sold-out products?
    We occasionally restock popular items. You can contact customer support for updates on restocks, or sign up for notifications on the product page.
  • When will this product be back in stock?
    Restock times vary. For specific products, contact customer support or sign up for restock notifications on the website.

  • How can I place an order?
    To place an order, browse through our website, add items to your cart, and proceed to checkout for payment.
  • Do you accept bulk orders?
    Yes, we accept bulk orders. Please contact customer support for more details on pricing and customization.