Return & Refund Policy

At Malle, we aim to provide you with the best products and customer service. Our return policy is designed to ensure that your experience with us is both smooth and satisfying.

  1. Return Window
    Returns must be initiated within 2 days of receiving the items.
  2. Condition of Returned Items
    Items being returned must be in unused, undamaged, and unaltered condition with all tags still attached. Products must not show signs of wear or use.
  3. Quality Assurance
    We take quality seriously. All products undergo a strict quality check before being dispatched. We also document the product during shipment to ensure it meets the highest standards. Products returned by customers will be carefully inspected upon arrival, and only those meeting our quality criteria will be eligible for a refund.
  4. Refund Eligibility
    Refunds are only available for products that are unused, undamaged, and not customized. Items that are used, damaged, or customized will not be eligible for a refund.
  5. International Orders
    International orders are not eligible for return or refund. However, we ensure that all international products are of export-quality and undergo rigorous checks before dispatch. Should you encounter any issues with international orders, please reach out to our customer support team.
  6. Customer Support
    If you have any questions or concerns regarding returns, refunds, or quality issues, our customer support team is ready to assist you. Please contact us through our support channels.

 

Refund Policy:

  • Refund Eligibility
    Only online orders approved by our quality team are eligible for a refund. Refunds will be processed for items that meet the following criteria:

    • The item is returned in unused, undamaged condition.
    • The item is not customized or altered.
    • The product matches the original order and has passed our quality checks.

  • Non-Refundable Conditions
    Refunds will not be processed under the following conditions:

    • Items that are lost during return transit.
    • Products that are damaged, used, or show signs of wear.
    • If a different product is received that was not ordered.
    • Refunds are not applicable for Buy 2 Get 1 offers or any other promotional discount items.

  • Processing Time
    Refunds will be processed within 7-15 business days after receiving and inspecting the returned product. The processing time may vary depending on the payment method used and the time it takes to verify the return.

  • Offer Discounts
    Any discounts provided through offers (e.g., Buy 2 Get 1) will be applied based on the MRP (Maximum Retail Price) of the items.

  • Customer Support
    If you have any questions regarding our refund policy or the status of your return, please don’t hesitate to contact our customer support team for assistance.

Thank you for choosing Malle. Happy Shopping!

  • What is the discount for first-time customers?
    First-time customers can use the coupon code NEW10 to get 10% off their first order.
  • How do I use a discount coupon?
    During checkout, simply enter the coupon code in the “Apply Coupon” box and click “Apply”.
  • How do I apply a spinwheel coupon?
    If you received a spinwheel coupon, enter the code in the "Apply Coupon" field at checkout to redeem your discount.
  • Is there a discount for bulk purchases?
    Yes, bulk purchase discounts are available. Please contact our support team for details on bulk orders.
  • How do I know if my coupon is valid?
    You can verify the validity of your coupon by checking the terms and conditions on the coupon page. If you encounter any issues, contact our customer service.
  • Where can I find the latest offers?
    Check our homepage for ongoing promotions and special offers. You can also sign up for our newsletter for exclusive deals.
  • I tried to apply my coupon but didn’t get a discount. What should I do?
    Ensure that the coupon is valid and the conditions are met. If issues persist, reach out to customer support for assistance.
  • How can I stay updated about new offers?
    Subscribe to our newsletter or follow us on social media to get updates on the latest offers and promotions.
  • Are there any other first-time customer offers?
    Yes, apart from NEW10, keep an eye on our website for other promotions for first-time shoppers.
  • How can I contact customer support if I need help?
    You can contact our customer support team via email at support@mallewear.com or through the "Contact Us" page on our website.

Cash on Delivery (COD), Return & Re

  • Is Cash on Delivery (COD) available?
    Yes, we offer COD for specific locations. You can choose COD during checkout if it’s available for your area.
  • How does Cash on Delivery (COD) work?
    Choose COD as your payment method during checkout. Pay the delivery agent in cash when your order arrives.
  • Can I pay by card upon delivery?
    Most COD deliveries are cash-only, but please confirm with the delivery agent if card payment is possible.
  • What is the refund policy for COD orders?
    Refunds for COD orders will be processed after the returned item is received. It will be credited to your original payment method within 2-5 business days.
  • How long does it take to get a refund for a COD return?
    Refunds for COD orders will typically be processed within 2-5 business days after the items are returned.
  • Can I change the refund mode for COD returns?
    Refunds are issued to the original payment method used. Changing the refund mode is not possible.
  • Will I get a full refund for my COD return?
    Yes, you will receive a full refund, excluding shipping charges unless there was an error in processing your order.

  • Do you offer Express Shipping?
    Yes, we offer express shipping for an additional fee. Delivery time depends on your location and pincode.
  • How can I get my order faster?
    Opt for express shipping during checkout for faster delivery. Additional charges apply.
  • Can I get my order in 2 days?
    If express shipping is available for your location, we can deliver your order in as little as 2 days.
  • Do you deliver everywhere in India?
    Yes, we deliver across all states in India. Standard shipping takes 3-7 business days.
  • How much will shipping cost me?
    Domestic shipping is free for orders within India. For international orders, shipping costs are calculated based on destination.
  • Do you offer international shipping?
    Yes, we offer international shipping. Delivery usually takes 10-15 business days, with shipping fees determined by the destination.
  • Will I be charged extra for express shipping?
    Yes, express shipping incurs additional charges, which will be calculated during checkout based on your location.
  • How do I know when my order will be delivered?
    You will receive a tracking number once your order is shipped, and you can track its progress via the courier’s website.

  • What is your return and exchange policy?
    We accept returns within 15 days of delivery, as long as the items are in their original condition. Customized products are not eligible for returns.
  • How do I start a return or exchange?
    You can initiate a return or exchange through the Returns section on our website or by contacting customer support.
  • Which products are not eligible for return?
    Customized products and sale items are not eligible for return or exchange.
  • Can I exchange my product if it doesn’t fit?
    Yes, if the size doesn’t fit, you can exchange it by contacting customer support.
  • How long will it take to process my return?
    Once we receive the returned items, it will take 5-7 business days to process the refund or exchange.

  • What payment methods do you accept?
    We accept payments via credit/debit card, Paytm, Google Pay, UPI, Netbanking, and COD.
  • Can I pay with my credit card?
    Yes, we accept all major credit cards.
  • Can I pay using Paytm or Google Pay?
    Yes, both Paytm and Google Pay are accepted as payment methods.
  • Can I pay with UPI or Netbanking?
    Yes, we accept UPI payments and Netbanking as well.
  • What if my payment fails?
    Please check your card details and ensure there are sufficient funds. If the issue persists, try using another payment method or contact your bank for assistance.

  • I didn’t get a confirmation email.
    Please check your spam folder. If you still don’t see the confirmation, contact our customer support team.
  • Can I receive my order urgently?
    You can select express shipping during checkout for faster delivery.
  • How can I track my order?
    You will receive a tracking number via email once your order has been shipped. Use this to track your order online.

  • How can I collaborate with Mallewear.com?
    We love working with influencers and businesses! Reach out to us at collaborations@mallewear.com or contact customer support with your details for collaboration inquiries.
  • What are your criteria for collaboration?
    We look for creative partners who align with our brand values and style. For more details, email us at collaborations@mallewear.com.

  • Do you restock sold-out products?
    We occasionally restock popular items. You can contact customer support for updates on restocks, or sign up for notifications on the product page.
  • When will this product be back in stock?
    Restock times vary. For specific products, contact customer support or sign up for restock notifications on the website.

  • How can I place an order?
    To place an order, browse through our website, add items to your cart, and proceed to checkout for payment.
  • Do you accept bulk orders?
    Yes, we accept bulk orders. Please contact customer support for more details on pricing and customization.